Uzaktan / Remote
Uzaktan / Remote
Full-Time
Specialist
Customer Service
Customer Service
203 redirection
Full-Time
Specialist
203 redirection
Customer Service
As Virtuagym keeps on growing, we are now looking for a full-time German-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. We are a remote-friendly company, meaning you can work from your home at all times. Will you join us?
What the role looks like
As our Customer Success Manager focused on the DACH & International region you are responsible for relationship management of several of our most important accounts, such as large-scale gym chains operating on an international level. You will add to the process of engaging and motivating our key customers to use our software and retaining our customer base every day. You will be proactively engaging with our customer base and analyzing activities to improve the experience, expand their usage, and keep them satisfied with Virtuagym.
You'll be joining an agile team: after the daily stand-up, you'll tackle your daily priority list. On your agenda for the day is a catch-up with one of your accounts to align on the next steps in the implementation of their own app, built by our Product Development team. After a great call you'll move on to speaking with a Product Manager to discuss newly launched exciting features for your accounts. Next on the agenda is an onboarding call for a recent addition to your account portfolio and you'll wrap up the day by planning the upcoming review meetings.
Some of your key tasks as a Customer Success Manager
Job requirements
What you will bring to the team
Even better if you...
Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!
Here’s why you should join our team!
Benefits:
Cultural perks:
About Virtuagym
Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.
Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 200+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO.
Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.
Ready to join us?
Please do not hesitate to apply by clicking the ‘Apply for this Job’ button!
We will get back to your application within 10 working days.
Müşteri Başarı Müdürü pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Başarı Müdürü İş İlanlarıVirtuagym is a leading tech company providing innovative fitness software for gyms, personal trainers, and corporate health services. First launched i
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