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Diğer Bilgiler

QUALIFICATIONS AND JOB DESCRIPTION

·         Bachelors degree from Computer Science Engineering, Electronics Engineering or equivalent discipline

·         At least 4 years of total working experience in the related field is required

·         At least 3 years of hands on experience supporting Server Infrastructure, both hardware and OS (Unix/Linux and Windows) including expertise in system installation, configuration, administration, troubleshooting, performance tuning, preventative maintenance, capacity planning, monitoring, and security procedures

·         At least 3 years of hands on experience with virtualization/virtual system administration (Preferably in VMware Stack: vCenter, vSphere 5/6, vROPS, SRM, vRealize, Log Insight, NSX, VRNI)

·         Knowledge and hands on experience of breaking down engineering tasks and delegation of work to more junior engineers 

·         Preferably knowledge and hands on experience of Hyper-converged Infrastructures (Nutanix, vSAN, vxRail, HP Simplivity, etc.)

·         Preferably knowledge and hands on experience of storage systems (SAN, NAS, RAID Array, etc.) 

·         Preferably knowledge and hands on experience of building scalable, highly available, mission critical virtual infrastructures including cluster management, redundancy and failover testing 

·         Preferably knowledge and hands on experience of disaster recovery technologies

·         Preferably knowledge and hands on experience of working with ITIL, Cobit, ISO27001 and Service Management best practices 

·         Vmware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP) preferred

·         Ability to produce system documentation, including writing requirements, operational specifications, system architecture, test plans and as-built documentation, all with attention to detail 

·         Ability to balance multiple priorities and yet meet deadlines

·         Ability to build strong relationships and influence others across the organization

·         Effective in dealing with ambiguity

·         Strong analytical and excellent problem solving skills

JOB DESCRIPTION

·         Provides Subject Matter Expertise (SME) for the Virtualized Infrastructure, ensuring Management, Maintenance, Installation and Improvement.

·         Provides administration to optimize Virtualization and OS (Windows,Linux) environment for system configuration, high availability and accounting of system data

·         Ensures Service Availability & Quality by patch, component, firmware updates and/or technology replacement compliant to the technology plan.

·         Maintains and restores VM backups and Snapshots

·         Establishes system analysis of capacity, health, performance and utilization to improve their assessment and adapt them for system improvements.

·         Develops and maintains custom scripts to increase system efficiency, automate manual tasks, and lower the human intervention time on any tasks. 

·         Helps to outline support and sustainment model for service(s) being implemented

·         Assists as an escalation point for lower levels in incident resolution of Virtualization Infrastructure, leveraging pre-defined work instructions for issue remediation

·         Provides advanced analysis and troubleshooting of complex issues/problems

·         Leads investigation of root cause analysis for incidents, engaging vendors where needed

·         Defines Policies, Procedures and Instructions to ensure system availability, stability, security and integrity for server infrastructure

·         Provides Continuous Process Improvement though assessing OS and HW technologies, releases and upgrades.

·         Collaborates with other technical service teams to manage, maintain, and resolve complex IT services. 

·         Works within team, across IT, with business, 3rd party vendors or systems.

·         Works with other infrastructure team members to identify tactical solutions to use cases for support and/or implementation

PREFERRED CANDIDATE

POSITION INFORMATION

Firma Sektörü:

Çağrı Merkezi Ürün ve Hizmetleri, Hizmet , Çağrı Merkezi Hizmetleri

Çalışan Sayısı:

6000+