Commercial Business Analyst

TT International Telekomünikasyon San. ve Tic. Ltd. Şti

Main Purpose of the job

Realizing the advanced support function for the Sales and Operations Team; supporting the Sales Director and the C level in the reporting, process improvements

Desirable knowledge and experience:

• Experience in commercial analysis and contracts within the IT / Telecoms area.
• Understanding of the IT / Telecoms market and technologies.

Knowledge and experience required:

• B.Sc. degree in Industrial Engineering or relevant field
• 3+ years experiences on business analyst positions
• 2+ year experience on CRM systems, reporting experience is preferred
• Understanding  of sales process, preferably with custormer servise experience
• Demonstrated experience in preparing meaningful reporting/dashboards to monitor results and provide insights on sales performance.
• Very high problem solving and structuring skills, with the ability to simplify complex areas
• Able to work well independently and within a team
• Advance knowledge of MS Office tools, including Word, Excel, and Visio. SQL skills
• Excellent communication skills (both verbal and written). Ability to convey complex analysis results clearly and with conviction to all levels of stakeholders
• Male Candidates, preferably should have no military obligation or deferred for at least 1 year
• Excellent command of English

Responsibilities:

• Survey and analysis of business processes and requirements
• Identify current sales process bottlenecks and inconsistencies
• Supporting the C-Level via reporting
• Regular and ad-hoc reporting for the sales teams (CRM and SQL)
• Maintain CRM system, occasionally controlling and coordinating CRM Help activities, CRM ticket handlings
• Taking part in system / process improvement projects, system tests
• Advanced level CRM support for the entire team, occasionally providing CRM Support
• Training new employees regarding the internal systems and procedures
• Manage the queue for CRM ensuring that requests are allocated, attended and resolved within the established SLAs.
• Support Sales Team via analysis and reporting (i.e. cost modelling, performance analysis, business cases and etc.).
• Update internal databases as required.
• Work closely with the sales teams to ensure the correct and efficient development of the Commercial function.