Nasıl hesaplanır?
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Son iş deneyimin, geçmiş deneyimlerin ve toplam deneyimin uygunluk puanını etkileyen kriterler arasındadır.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Mesleki Yeterlilikler
Şirketlerin ilanda belirlediği kriterlerle özgeçmişindeki bilgilerin ne kadar uyumlu olduğu içerik karşılaştırılmasıyla bulunur.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Diğer Bilgiler

QUALIFICATIONS AND JOB DESCRIPTION

Who We are

We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance  connects  the biggest and most respected brands on the planet with their customers by providing  customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels.

We are a team of 300,000 passionate people working in 350 sites providing outstanding customer experience from 80 countries in 265 different languages and dialects.

Our information security strategy ensures that we’ll always be ahead of the market in security practices. Teleperformance leads the industry with world-class, award-winning security measures in contact center information defense. As the first in our industry to receive PCI certification, Teleperformance voluntarily complies with major security regulations. 

Teleperformance Turkey has an exciting opportunity for a motivated DWH Analyst to work at İstanbul Flatofis.


Education and Specific Training

·       Graduate of engineering, statistics or related degree.

·       Master's or diploma in data mining or applied statistics.

·       Diploma or courses in data analysis or programming in databases. reporting, or bigdata.

 

Work Experience

·       Minimum 2 years’ experience in the treatment of data mining techniques, with different software (SPSS, R, SSAS, SAS, etc).

·       Experience with developing reports with BI tools (Reporting Services, QlikView, PowerBI or similar).

·       Strong relationships with internal and external customers

·      Experience with datavisualization and data mining success stories.

·       Preferred experience in a call center environment, knowledge of call center KPIs.

·       Experience with statistical learning theory

·      Experience in resolving complex problems and can focus on creating valuable and practical solutions

 

Special Certifications

·       Certifications related to data mining and statistics

 

Technical Skills

·       Desirable data warehouse programming and Strong knowledge of data structures and algorithms

·       Mastery of machine learning algorithms

·       Expert in verifiable data mining techniques (neural networks, linear regression, decision trees, clustering, association rules), with different applications, in different data mining software (R, SPSS, SAS, etc.)

·       Knowledge for visualization tools (MSRS-Reporting Services, Power BI, Tableau, Qlikview, Microstrategy or similar).

·       Advanced Excel in information analysis and Visual Basic for applications.

·      Knowledge of telephony systems(Avaya, Genesys, etc.) as well as ticketing CRMs (zendesk, bliss, etc.)

·       Solution-oriented and analytical approach

·       Basic technical knowledge about internet connectivity issues and modem configuration and VPN / Proxy settings

·       English: Only in bilingual campaigns: EPL: 3, TOEFL: 550, TOEIC: 900


Competencies and Specific Skills

·       Achievement Oriented

·       Analytical Ability

·       Communication Skill (Oral & Written)

·       Creativity

·       Customer oriented

·       Initiative

·       Planning and organizing

·      Presentation and public speaking

·       Problem solving

·       Strategic thinking

PREFERRED CANDIDATE

POSITION INFORMATION

Firma Sektörü:

Çağrı Merkezi Ürün ve Hizmetleri, Çağrı Merkezi Hizmetleri

Çalışma Şekli:

Haftaiçi 09.00 - 23.30

Haftasonu (Cumartesi) -

Haftasonu (Pazar) -

Sosyal / Yan Haklar:

Özel Sağlık Sigortası
Prim
Yemekhane
Tam Gün Sağlık Hizmetleri

Çalışan Sayısı:

5000-5999