Guest Relations Supervisor

Swissotel Bodrum

Swissôtel Resort Bodrum Beach lies directly on the waterfront in Turgutreis, approximately 20 kilometres from the center of Bodrum. The main two-store hotel comprises 66 rooms and suites offering at least 40 m² per room, complimented by villas and duplex terraces in front, which house 72 serviced apartments that are 120-240 m² in size. The bars and restaurants are being created as places of entertainment where the ambiance is formal or casual and dishes are prepared with the finest local produce. With indoor & outdoor pools and Purovel Spa & Sport facilities, Swissôtel Resort Bodrum Beach provides you with a wide variety of sport and leisure opportunities.

Summary of Responsibilities

• Supervise all Guest Relation Opertions team ensuring that guests are taken care of in a Professional and friendly manner 
• Maintain effective communication with all related departments to ensure smooth service delivery 
• Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly 
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels 
• Ensure that every call is greeted and attendent in a professional manner as per the FRHI Heartfelt Service Standarts
• Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout 
• Ensure all guest registrations are completed and correspond with Opera PMS guest information.

Qualifications

• The candidate should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
• Excellent written and spoken English & Turkish communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials Computer literate and previous experiences with Opera are an advantage.
• The ideal candidate should be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.
•  The candidate must work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests.