System Engineer

REED ÖZEL İSTİHDAM BÜROSU LTD. ŞTİ.

Founded in 1960 in the UK, Reed has grown continuously and become a leading brand both in the UK and the international arena. Today Reed has 350 offices with more than 3.000 employees and is providing services across 30 specialism.

We work closely with experienced and qualified professionals across a wide range of industry sectors, delivering bespoke recruitment solutions on a variety of roles for mid and senior level.

Reed Turkey is looking for a “System Engineer” for its global client that operates in medical systems.

Major Responsibilities:

Working within a global team to support end users and client devices domestically in Hungary and internationally

• Perform day to day hands on administration, troubleshooting and incident resolution duties
• Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines
• Resolve and respond to questions received via telephone, email or other collaboration methods meeting defined SLA’s
• Keep IT Infrastructure up-to-date
• Be able to diagnose, analyse and solve complex problems and demonstrate excellent troubleshooting skills
• Contribute to assigned projects. Attend conference calls and meetings with project team members from around the world, carry out assigned project tasks according to project schedule
• Occasional domestic or international travel required
• Microsoft Windows Server administration (3rd level)
• Maintaining relationships with third party providers and monitors Service Level Agreements
• Maintain up-to-date documentation
• Applies all QA Procedures as assigned

·         Maintain password, data and system security according to IT security processes and standards

• Assist and support the client services team in other areas as requested by the line manager 

Knowledge:

• Sound understanding of customers and their requirements.
• Sound understanding and application of VMS business procedures.
• Constant training to gain and maintain a sound knowledge and systematically apply national laws and VMS regulations on health & safety in the workplace environment.

• Operating systems (Windows 7, Windows 10, 2008 R2, 2012/2019 Server)

• Microsoft O365 and other front office IT technologies including antivirus and other security tools

• Basic network troubleshooting (VPN, DNS, DHCP, LAN, Wifi, Firewall and WAN concepts)

• Office IT equipment including printer, video, alarm systems

• Server room equipment including rack, UPS, backup systems, ITIL knowledge

Skills

• Fluency in Turkish and English, written and spoken (+ eventually Bulgaria and Romania)
• Must be highly-motivated and have a positive attitude
• Excellent listening and customer service skills
• Excellent communication, interpersonal and organisational skills
• Must be a team player
• Must be mature and tactful
• Readiness to continuously learn
• Must be able to acquire knowledge and search for solutions independently
• Understanding of commercial terms
• Willing to travel occasionally domestically or Internationally