Operations Executive

Ges Lojistik

Job Scope As an operations executive, your role is to effectively handle client requests and shipping transactions while ensuring customer satisfaction through the best practice & approach. Scope 1: Operation Processing - Process the day to day operational tasks, including receiving client bookings from sales agent to and liaising with pricing team for client quoting. - Negotiate and book cargo with shipping lines/ Airline and review the shipment documents with line / airline - Coordinate with billing clerk on issuing client invoices and creating jobs on the system - Follow up on completion of delivery order of respective clients - Follow up with agent closely regarding shipment processing and ETA - Collect from the agent the shipping invoice after shipment departure and validate all relevant details Scope 2: Client Servicing - Relay agent and shipment details to client, Track and communicate shipment status - Upsell existing customers and build long term business relationships - Update the client about the shipment status and ETA (readiness date/if any delay…) - Contact the client post transaction to collect feedback - Ensure positivity and resilience while handling client and shipping difficulties Scope 3: Data Reporting - Document and update transaction list to be submitted to operations supervisor by end of day Qualifications - BA in Logistics, Supply chain, Management, or a relevant field - 5 to 6 years of experience as an operations specialist, senior executive, or a similar role - Excellent knowledge of MS. Office (Excel, Word, ppt) - Hands-on experience with cross, import, and export logistics and shipment practices - Able to demonstrate a strong understanding of incoterms - Excellent command of Arabic and English. Competencies Core 1. Customer Centricity 2. Problem Solving & Analytical Skills 3. Resilience & Multitasking 4. People & Team Ethusiasm 5. Commitment & Accountability Technical 1. Import operations (L3) 2. Export operations (L3) 3. Documentation & Billing (L4) 4. SOP Compliance & Implementation (L4)