Call Center English Speaking Operation Manager

FOUNDEVER ÇAĞRI MERKEZİ HİZMETLERİ LİMİTED ŞİRKETİ

• About Foundever™ 

Foundever™ is a global leader in customer experience (CX). With 170,000 employees around the world, we deliver world-class customer experiences for more than 750 globally renowned brands and digital companies. We are committed to this with innovative CX solutions, modern technologies and comprehensive expertise. We support our customers' business needs and help them secure a strong market position. 

We are looking for anOperations Manager (m/f/d) for customer service at leading cargo and logistics company in their industry. 

We are seeking visionary leaders who can inspire a team to achieve peak performance. We value individuals with empathy who can effectively motivate others. Additionally, we are looking for individuals with strong communication skills, capable of navigating various business domains with ease.  

What we offer: 

Inbound project, 

• 09:00 – 18:00, weekend off 
• Customer service, advice and support 
• Attractive basic salary with many bonus options and earnings in euros, 
• Private health insurance (after trial period) 
• 20 days annual leave in the first year 
• Intensive training takes place in the office 

Your new tasks: 

• As an Operations Manager, your primary responsibilities include overseeing the development of projects, optimizing performance, and achieving traditional business objectives. 
• Consistently monitor key performance indicators and control critical measures in day-to-day business operations. 
• Assist in defining campaign scope, goals, and results, as well as creating associated tasks within a defined schedule. 
• Assume responsibility for the economic success and commercial management of the operational area. 
• Your creativity is essential in developing new concepts, including identifying optimization measures. 
• Manage the projects on a daily basis based on risks and opportunities 
• In collaboration with the other departments and necessary interest groups, you coordinate our customer requirements and develop measures together with our customers to continuously optimize procedures and processes 
• Through your excellent leadership style, you retain your employees and promote a motivating working atmosphere. 

  What we expect: 

• Excellent English skills (C1) 
• Several years of experience in project management and customer support, as well as in personnel management and development 
• Clear communication, result-oriented and empathetic 
• High level of social skills and excellent communication skills 
• High level of commitment and a self-confident appearance are expected, as is a strong “hands-on mentality” 
• Solution and cost-oriented manner 

We look forward to receiving your CV!