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İstanbul(Avr.)(Şişli)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Medium Level Manager

Department

Operations

Operations

Application Count

140 application

Job Type

Full-Time

Position Level

Medium Level Manager

Application Count

140 application

Department

Operations

QUALIFICATIONS AND JOB DESCRIPTION

Requirements

  • Good understanding of quality & training processes and procedures;
  • Courteous attitude towards the customers and efficiently solving their issues;
  • Ability to analyze, to explain information and make the best decision in order to provide accurate, complete and prompt solutions;
  • At least 1-year previous experience in coordinating QA and/or Trainer teams in a BPO environment is mandatory, preferably in a CM environment

Responsibilities

  • Focus on increasing overall quality and client/customer experience and satisfaction by providing high quality and ongoing training sessions to either small or large audiences;
  • Prepare operational quality & training analyses for the projects coordinated and as required by the direct manager
  • Tailors best audit methods in order to assure highest quality possible from all QA Analysts;
  • Effectively assist/ coach/ mentor QA Analysts & Trainers with questions and problems associated with the activity handled and is related to the information part of the training delivered;

  • Preferred Candidate

    More than 2 years of experience
    Associate Degree(Graduate), Bachelor’s(Graduate)
    English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

    Kalite Kontrol Analisti pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

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    Kalite Kontrol Analisti pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

    Kalite Kontrol Analisti Kalite Kontrol Analisti Maaşları Kalite Kontrol Analisti Nasıl Olunur? Kalite Kontrol Analisti Nedir? Kalite Kontrol Analisti İş İlanları