Sales Operation Responsible

Bosch Termoteknik Isıtma ve Klima San. Tic. A.Ş.

Job Description

• Support Sales Teams in order to ensure efficient and high quality sales processes in daily operations
• Managing Customer/Distributor’s Order & Sales Operations (Order Creation/Update, delivery & Stock tracking, Bonus payments & Documentations etc.)
• Daily / Weekly reports & calculations for customer orders, backlogs & inventory & campaigns & bonuses etc.
• Being part of special Sales processes (e.g.: warranty return process) and managing related sales orders and other tasks
• Follow-up Customers / Distributors financial accounts and coordination among related departments
• Ensuring data & information flow among stakeholders about Sales Operations related topics
• Perform processes according to standards and ensuring process & data quality
• Evaluating complaints and suggestions (in area of responsibility) from stakeholders and taking necessary actions.
• Improving sales operation related processes in-line with company strategies

Qualifications

• University degree preferably in Industrial Engineering, Business Administration etc.
• Excellent level of English
• Experience in sales operations, customer order & process management & reporting/analysis
• High level of ERP systems e.g. SAP & Non-SAP platforms e.g. CRM etc. knowledge
• Good at problem solving and Planning & Organization
• Excellent communication & cooperation skills
• Analytical approach in work
• Ability to develop processes & systems
• Proactive & eager to learn new things
• High Customer and result orientation
• Develops positive working relationships with all stakeholders
• Export sales, Transit/Foreign Trade experience & Letter of Credit operations are an asset
• Low Code – No Code Knowledge & Experience (e.g.: RPA, Power Automate, PowerBI etc.)