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Muğla(Bodrum)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Manager candidate

Department

Customer Relations

Customer Relations

Application Count

348 application

Job Type

Full-Time

Position Level

Manager candidate

Application Count

348 application

Department

Customer Relations

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QUALIFICATIONS AND JOB DESCRIPTION

The Marina Concierge announces the search for the Senior Concierge Representative located in Bodrum at the territory of Yalıkavak Marina with possible relocation to Istanbul. Bodrum-based applicants are preferred.

Job Responsibilities

  • Communicate directly with clients (by phone, email, or in person) and inform them about services, offers and special campaigns
  • Booking hotels, private jets, VIP airport services, yachts in Bodrum, and around the world.
  • Make all kind of travel arrangements for sightseeing and other tours in Bodrum and around the world
  • Make dining and other reservations for clients, and obtain tickets for events.
  • Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services such as hot-air balloon rides. Also requests such as flower delivery and so on.
  • Maintain a large network of contacts within the tourism industry (communication with partner companies in Bodrum and around the world).
  • Handle complaints from guests and find solutions for their problems.
  • Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
  • Tickets sales for events organized by Yalikavak Marina, and other events around the world (such as Football Cup, Oscar, Cannes Festival, Formula 1 , etc) .
  • Perform office duties on a temporary basis when needed. Pick up and deliver items, or run errands for guests.
  • Keep detailed records regarding past guests and what they did on their previous visits. Acts as the single point of resolution for all guests in their care, encouraging guests to provide feedback around their experiences to enable immediate conflict resolution.
  • Maintain all data related to clients spending / orders / preferences / special dates/ and any info for being able to maintain high level of loyalty
  • Maintain highest level of clients confidentially at all times

Required Skills

  • Having knowledge of Turkish, English and Russian are essential and being able to work alone or with a team
  • Being self-motivated and able to find solutions to the problems that guests might have during their trip or service order
  • Being confident, trustworthy and reliable
  • Customer service skills are must
  • High level is patience working with clients
  • Excellent interpersonal skills.
  • Being flexible and proactive.
  • Strong communication skills
  • Good personal presentation
  • Professional outlook at all times  




Preferred Candidate

More than 5 years of experience
Bachelor’s(Graduate), Master’s(Graduate)
Completed
English(Reading : Good, Writing : Good, Speaking : Good) Russian(Reading : Good, Writing : Good, Speaking : Good)
Class B

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Hakkımızda

Yalıkavak Marina Hakkında The British Yacht Harbour Association (TYHA) tarafından ‘’2022-2023 Dünyanın En İyi Süper Yat Marinası'' “2020-2021 En İy

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Konsiyerj pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

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