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Technical Support Engineer

3Y Teknoloji Ltd.

Ankara(Çankaya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Application Count

256 application

Job Type

Full-Time

Position Level

Specialist

Application Count

256 application

Department

QUALIFICATIONS AND JOB DESCRIPTION

We’re looking for a hardworking and motivated Technical Support Engineer with excellent English communication skills and engineering background.

 

Responsibilities:

  • Provides applicable installation, maintenance, troubleshooting and remote support services to Enterprise customers and partners
  • Assists technicians and customers with support for system operations, maintenance, calibration, troubleshooting, remote installations and upgrades
  • Monitors of systems health and possible alarms
  • Performs Moves, Adds, Changes or Deletions (MACD) requests using available resources
  • Uses various CRM and Database tools to perform regular tasks
  • Provides remote technical support to field engineers, technicians, and product support personnel who are installing, troubleshooting, repairing and debugging RetailFlux products.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
  • May be involved in customer installation and training.
  •  Provides support to customer/users where the product is highly technical or sophisticated in nature.
  • Provides Administrative duties as they pertain to various customer and employee accounts-Provides Tier 2 level technical support to Enterprise customers and partners


Requirements:

  • Experience with CCTV systems and networking, preferred
  • Practical experience in OSI layers, IP/TCP and computer networks
  • Programming skills in Python and Linux shell scripting
  • Degree in Information Technology, Software Engineering, Computer Science or Related Engineering departments
  • Experience working in a customer service environment
  • Ability to follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
  • Ability to remain professional and courteous at all times
  • Customer first mentality
  • Excellent verbal and written communication skills (The job interview will be in English)
  • Must be available to work occasional nights, holidays and/or weekends


What 3Y Offers

  • An international working environment with different nationalities of people.
  • Flexible working hours (home office workers are welcomed here!).
  • Market competitive salary
  • A chance to impact human creativity
  • A unique opportunity to use your leadership skills, experience, and contacts to build a team and shape the culture of the company.
  • An incredible team of fun, humble but brilliant co-workers

Preferred Candidate

No experience preference
Bachelor’s(Student), Master’s(Student), Master’s(Graduate), Bachelor’s(Graduate), Doctorate(Student), Doctorate(Graduate)
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

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Hakkımızda

3Y is a technology pioneer company, founded in 2012 and located at METU Technopolis, has expertise on image processing, computer vision and pattern

Şirket Sayfasına Git

Teknik Destek Mühendisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Teknik Destek Mühendisi Teknik Destek Mühendisi Maaşları Teknik Destek Mühendisi Nasıl Olunur? Teknik Destek Mühendisi Nedir? Teknik Destek Mühendisi İş İlanları